Nowadays, there are a lot of new ways of communication but phone calls still is one of the basic elements of customer service for most businesses. Taking and handling them effectively is often a key to success. Here we have prepared a few helpful tips on how to answer the phone professionally, so let’s get started.
1. Speak Quickly
Phone etiquette at work can result in a positive first impression that will influence the customer’s opinion about your business. It is important that you answer the call as quickly as possible. Within one minute of the call to you have to find out what is caller’s name, their company and purpose of call. If they don’t provide any information you are allowed to ask for any details you need. Don’t make your client feel nervous which may influence your reputation and career perspective.
If you want to know more tips on how to answer the phone professionally, please read the other tips.